Customer: International Development Bank

Designed a knowledge management framework to create a culture that institutionalized knowledge capture and sharing to increase effectiveness and efficiencies across the organization.

Process included: 

• Step 1: Identify business issues
  • Create knowledge goals
  • Identify a suitable measurement system
• Step 2: Prepare for change
  • Manage the impact on people, processes, systems, skills, culture
• Step 3: Create the knowledge management team
  • Develop a suitable vision, objectives and suitable resources
• Step 4: Perform the knowledge audit and analysis
• Step 5: Define the key features of the solution
  • Explicit knowledge component
  • Implicit knowledge component
  • Create knowledge assets
• Step 6: Implement the building blocks for knowledge management
• Step 7: Link knowledge to people
• Step 8: Iterate the model to continue knowledge improvements