Knowledge Management Framework

Customer: International Development Bank

Designed a knowledge management framework to create a culture that institutionalized knowledge capture and sharing to increase effectiveness and efficiencies across the organization.

Process included: 

  • Step 1: Identify business issues
    • Create knowledge goals
    • Identify a suitable measurement system
  • Step 2: Prepare for change
    • Manage the impact on people, processes, systems, skills, culture
  • Step 3: Create the knowledge management team
    • Develop a suitable vision, objectives and suitable resources
  • Step 4: Perform the knowledge audit and analysis
  • Step 5: Define the key features of the solution
    • Explicit knowledge component
    • Implicit knowledge component
    • Create knowledge assets
  • Step 6: Implement the building blocks for knowledge management
  • Step 7: Link knowledge to people
  • Step 8: Iterate the model to continue knowledge improvements